Pay As you Go Support
As a third option, Washlink Systems also offers “as needed” Pay as You Go (PAYG) service. PAYG enhances our Basic Support plan by offering a faster response time as well as extended contact hours. A PAYG support hours are:
Pay as You Go Support Hours
Weekday Business Hours: Mon - Fri 7am – 6pm PST
Emergency Weekday Hours: Mon – Fri 5am – 7am, and 6pm - 8pm PST
Emergency Weekend Hours: Sat 5am – 8pm PST
* See below the definition of an “emergency.”
PAYG support requires no contract, and instead is billed at an hourly rate:
Pay as You Go Hourly Rates
Weekday Business Hours: $150 for the first 30 minutes, $75 per 30 minutes after
Non Business Hours: at overtime rate based on time and day
If you elect to take advantage of PAYG support, please indicate so and be prepared to present your credit card information. Your WLS Technical Support team member will need this information before proceeding.
* An “Emergency” is defined as not being able to wash cars, and/or not being able to process sales transactions via “Saleslink”, the WLS point of sale system. All other issues are not considered emergencies and therefore will not be responded to within Emergency Hours. However, they will of course be handled in order of receipt during Premium Support weekday business hours.